Information

Welcome to the Strings of Strength FAQ section. We've gathered some of the most common questions about our handcrafted items to help you find the information you need quickly and easily. Our aim is to provide clarity and ensure a smooth shopping experience.

Frequently asked questions

At Strings of Strength, we pour our heart into creating unique items from quality materials of, strings, wood, beads and feathers. Located in United Kingdom, our online shop is dedicated to delivering pieces that stand out and attract attention. We're here to answer your queries and ensure you love your purchase.

Can I pick multiple colours for my order?

Yes, for many of our handcrafted pieces, you can customise your order with multiple colours. Please contact us directly before placing your order to discuss your specific colour preferences and we'll do our best to accommodate your vision.

What materials do you use for your handcrafted items?
We pride ourselves on using a range of high-end materials for all our creations. This includes premium macrame cord, durable strings, and carefully selected wood elements, ensuring each piece is not only beautiful but also long-lasting.

How do I care for my wall hanging?

To keep your Strings of Strength item looking its best, we recommend gentle handling. For wall hangings, a light dusting or a gentle shake will typically suffice. Avoid getting them wet. 

Do you offer custom designs?

We love bringing unique ideas to life! While our current focus is on the designs available in our shop, we are open to discussing custom orders. Please get in touch with us via email info@stringsofstrength.co.uk to share your ideas and we can explore the possibilities together.

What should I know before buying a wall hanging?
Before buying, please carefully check the sizing of the wall hanging against your desired place in your space to make sure it fits perfectly. Dimensions are provided in the product description for each item.

Can I return an item if I change my mind?
We want you to be completely satisfied with your purchase. Please refer to our detailed return policy on the 'Shop' page for information regarding returns and exchanges. Generally, returns are accepted within 14 days of receipt if the item is in its original condition.

How long does delivery take?
As all our items are handcrafted, processing times can vary. Standard delivery within the United Kingdom typically takes 3-5 business days after dispatch. International shipping times will vary. You will receive a tracking number once your order has shipped.

Do you ship internationally?
Yes, Strings of Strength ships worldwide! Shipping costs and delivery times will vary depending on the destination. Please see our 'Shop' page for more details on international shipping rates and policies.

Got more questions?

If you haven't found the answer you're looking for, please don't hesitate to contact us directly. We're always happy to help and ensure you have a wonderful experience with Strings of Strength.